Shipping policy
Shipping cost details; exceptions may apply for destinations with no coverage or limited access:
Express shipping to Mexico (1-2 business days to destinations with coverage) - Free for orders over $1,599 pesos
Shipping available to the United States and Canada. Variable shipping rates apply to shipments to other countries.
Free shipping does not apply to wholesale purchases.
Changes in shipping costs without prior notice.
Payment methods
Deposit at OXXO, bank transfer, credit and debit cards (Visa, Mastercard, and American Express), KueskiPay, PayPal; and cash on delivery (Mérida only)
3 Months Interest Free available with PayPal, Visa, Mastercard, and American Express credit cards for minimum orders of
4 interest-free installments available with KueskiPay subject to approval; no credit card required.
*Returns and exchanges apply to all products except face masks, which are hygiene products. Free returns apply to regular-price orders. Returns do not apply to clearance items with a 20% discount or more.
Releases
Payments by deposit or transfer
In this mode, products in stock are generally shipped within 24 business hours (Monday to Friday) once your order has been confirmed and your deposit has been released.
To expedite the release, it is important that you notify your payment by mail: contacto@teyaartesanal.com
Payments by credit or debit card
Under this arrangement, products are shipped once your payment has been released by your issuing bank and the security department of the collecting bank. This is generally the next business day after your payment. Teya Artesanal reserves the right to cancel any payment that does not meet the bank's requirements. This means that in certain cases, you may be asked to send us a copy of your ID and/or proof of address and other documents that prove your identity solely for verification purposes.
In case of any missing documents requested your payment will be reversed.
Payments with PayPal system
Under this option, products are shipped when the payment system notifies and releases payment. If your account is PayPal Verified, payment is generally released on the same day as payment. If you are not PayPal Verified, your payment will be processed no later than the next business day. In certain cases, you may be asked to send us a copy of your ID and/or proof of address and other documents that prove your identity for verification purposes only.
In case of any missing documents requested your payment may be reversed.
Orders paid for with this method are only eligible for home delivery to the delivery address authorized by PayPal.
Payments through OXXO Stores
In this mode, products are shipped when the payment system notifies and releases payment, generally on the next business day after payment.
Delivery Time
The delivery time of the product begins at the time the order is released.
The estimated delivery time will be provided to you upon completion of your order and will be confirmed via email and/or text message.
Delivery Time for Products in Stock
Delivery time for in-stock items depends on the release of your order, the payment method, and the shipping type selected.
