Frequent questions FAQ
Where are they located?
Our shipping center is located in Merida, Yucatan, Mexico.
Where can I find catalogs and prices?
On our home page www.teyaartesanal.com you will find all our items available.
How do I place an order?
You can place your order directly at www.teyaartesanal.com or if you have difficulties you can do it through WhatsApp
What forms of payment do you accept?
We accept Oxxo deposit, Transfer, Credit cards, debit cards, PayPal, KueskiPay, Deferral, Mercadopago and Mercado Crédito.
How long does shipping take?
1 to 2 business days for most destinations in Mexico; for smaller locations or those with extended coverage, delivery times vary from 3 to 5 business days.
What packaging do you use?
We work directly with DHL
Do you accept exchanges or returns?
We accept exchanges and returns up to 30 days after your order is placed. Orders over $1,999 pesos are free of charge. See details at this link.
Do you have physical stores?
For now we only have an online store, portal in Liverpool, MercadoLibre, Amazon, Coppel and Etsy.
How do I know if an out-of-stock item will be restocked?
Most of our models are constantly restocked. You can contact us at contacto@teyaartesanal.com or to our WhatsApp +52 999 332 2098 for detailed information about a request you have.
Do the products already include VAT and do you issue an invoice?
Prices for the store in Mexico already include VAT. If you need a tax invoice, you can generate it when you complete your order or in our self-billing system at this link
