Frequent questions for the foreigner
Can I ship to a different country than the ones allowed by the online store?
Shipping is generally possible to most countries worldwide. You can request a shipping quote directly through our WhatsApp +52 999 332 2098 or by email. contacto@teyaartesanal.com
What forms of payment do you accept?
You can pay with PayPal, credit cards, and debit cards.
What shipping company do you use?
Shipments are made with DHL International. 3 to 7 business days depending on the destination zip code. It may take longer depending on destinations with limited coverage.
Why might my order be delayed?
- Wrong or incomplete address
- Address is difficult to locate
- No one was found at the address.
- Incorrect phone number.
- Outstanding customs taxes
Are the taxes already paid?
Taxes may apply if defined by each country's customs authority. If taxes are due, you will receive an email from DHL with the amount in your local currency.
How much tax is paid, if applicable?
It varies greatly depending on the country, usually not exceeding 20% of the total declared value, and in some cases, it is not charged if so determined by the customs authority.
Do you have experience shipping abroad?
We have made more than 100 shipments successfully abroad in different countries from our online store and Etsy. We're committed to making your shopping experience enjoyable so you can continue to rely on our service and products.
What should I do if my order is held in customs?
In some cases, taxes may need to be declared, so DHL will contact us to request the recipient's contact information. You can also contact DHL directly to find out the status of your shipment.
Are there returns?
Yes, we offer 15 days for returns from abroad. In this case, you must cover the return shipping costs. We strongly recommend purchasing with complete confidence and answering any questions you may have, as returns can be costly for the buyer. Returns do not apply to items with a discount of more than 30%.
Are there any changes in merchandise?
In the case of foreigners, we only have refunds.
What is the return process?
You must contact us through our WhatsApp +52 999 332 2098 or by email contacto@teyaartesanal.com soliOnce the return is received, we will calculate the return shipping fee, which will be deducted from the refunded order. We suggest using a shipping envelope for small packages. Finally, we will ask you to send us the dimensions of the package to be returned so we can calculate the return fee. Once this is done, we will provide you with a guide that you can print and schedule a pickup with DHL to pick up the package from your home.
